The 2023 – 2024 Emergency Benefit opened on January 2, 2024.

There are currently two emergency HEAP benefits available for income eligible customers. Each benefit is in the amount of $400. Customers can simply call their HEAP office to apply for their 1st or 2nd emergency HEAP benefits. If you meet the income guidelines, have a current termination notice, but did not receive a basic benefit, you may still be eligible for the emergency benefit by filling out the basic HEAP application.

You must have a shutoff notice to apply for the emergency HEAP benefit.

Callers should be prepared with their case number, Social Security number, utility account number, household income and resource amounts (bank account balance, etc.).

For additional information, please call 1-877-443-2743.

As of April 12, 2024, HEAP is no longer accepting applications for the basic benefit. There are still Emergency Benefits available.

Residential customers who aren’t HEAP income eligible may still be able to enroll in SLIP and receive a discount on their energy bills if they, or another person in their household, receives financial assistance from certain government or tribal programs. For more information about self-certification and how to apply, please click the link below.